The national carrier, PIA, never fails to meet the lowest expectations. Recently, a travel agency faced undue defamation due to PIA’s mismanagement. Here’s what happened:
A travel agency booked a client’s business class (Premium Economy) ticket on PIA for a domestic route from Karachi to Islamabad, under PNR 91KRGN and Fare Basis code QOW1. A day before the flight, the agent received a call from an official PIA number, informing that due to a change of aircraft, the client’s ticket was downgraded to Economy as the new aircraft could not accommodate Premium Economy. They instructed the agent to reissue the ticket to Economy class for the client to travel the next day.
However, when the client arrived at the airport and inquired about the situation, PIA misinformed him, claiming that the travel agency had booked Economy class tickets initially and scammed the client. This was a blatant lie. If the agency had booked Economy class from the start, why would they receive a call about the aircraft change affecting the Premium Economy booking?
This false accusation severely defamed our travel agency. PIA’s unprofessional blame game aimed to cover up their own fault, damaged our reputation, and broke the trust we worked hard to build with our clients. When we contacted the PIA helpline to inquire about the PNR, they confirmed that the ticket was originally issued for Premium Economy and later changed to Economy by PIA due to the aircraft change.
PIA could have simply conveyed the truth to the client instead of defaming our travel company. This incident reflects not just mismanagement but a deeply unprofessional attitude. PIA should come forward, admit their mistake, apologize, and accommodate the client in the future. They need to terminate staff who use deceitful communications to save themselves and blame other businesses.
We have recordings and proof of PIA admitting the ticket was initially for Premium Economy. PIA must stop their operations unless they hire professional employees, improve their services, and address their internal corruption. Their inefficiencies make it difficult for travel companies to promote tourism or conduct business effectively.
PIA: Stop the Lies and Fix Your Failures
Key Points:
- Travel agency booked Premium Economy ticket.
- PIA changed the ticket to Economy due to aircraft change.
- PIA falsely accused the travel agency of booking Economy class initially.
- Agency faced defamation and loss of client trust.
- PIA needs to apologize and improve their service standards.
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