BAFL launches Pakistan’s first digital payments sales & service centres to focus small businesses

KARACHI: Bank Alfalah, one of the leading commercial and digital banks, inaugurated Pakistan’s first Digital Payments Sales and Service Centers – digital payments hubs strategically positioned in the vibrant and bustling Badar Commercial DHA and Disco Bakery Gulshan in Karachi to facilitate and provide convenient access to merchants and small scale businesses for all their payments acceptance and financing needs within the sphere of digital eco-system, says a Press release.
In 2023, Bank Alfalah achieved unprecedented digital banking success, winning the Best Digital Banking award at the coveted Pakistan Banking Awards for the second consecutive year for its significant performance, as nearly 80% of counter transactions and 99% of eligible account opening this year are through the Bank’s paperless digital channels
In its extensive network spanning over 984 branches and launching ‘Pakistan’s First Digital Lifestyle Branch’ in 2023, Bank Alfalah is now introducing an innovative digital payments sales and service center targeting merchants and small-scale businesses. The center will handle automated daily fund withdrawals and deposits of customers and be the nexus in the area with over 200 merchants, facilitating them with services such as self-service digital merchant onboarding for digital payment acceptance, payment card issuance, instant cash/cheque management and meeting working-capital needs.
The center located at Badar Commercial DHA was inaugurated by the honourable Deputy Governor of the State Bank of Pakistan, Dr Inayat Hussain and other notables along with the senior management of Bank Alfalah, including Atif Bajwa, the President and CEO, Muhammad Yahya Khan, Group Head, Digital Banking Group and Mehreen Ahmed, Group Head, Retail Banking.
Speaking at the launch event, the Deputy Governor of the State Bank of Pakistan, Dr. Inayat Hussain, expressed, ‘Digitisation is the only way forward for inclusive banking in Pakistan. The State Bank of Pakistan is committed to driving this transformation, working with banks, and ensuring that digital payment channels and innovative ideas like digital payments sales and service centers are utilised by banks for the financial convenience of people in Pakistan.’
Atif Bajwa, President and CEO of Bank Alfalah, stated, ‘At Bank Alfalah, we are driven by a commitment to providing our customers with the most relevant, convenient and efficient banking services. Introducing Digital Payments Sales and Service Centers in market areas is a testament to our dedication to innovation and ensuring that our small business customers can access banking and, in particular, payment services at their businesses with support in the vicinity at all times. These centers are a one-stop solution, facilitating various self-services to meet the diverse needs of our valued small business/merchant customers.’